Returns & Exchanges
At Tulips Hygiene, we are committed to your satisfaction and safety; if you receive a damaged or incorrect personal care item, we offer a seamless return process within 7 days of delivery. Due to the hygienic nature of our products, returned items must be unopened and in their original packaging to qualify for a refund.
Initiate Request
Contact our support team via email or our website portal with your order number and photos of the product if it arrived damaged.
Quality Review
Our hygiene experts will review your request within 24-48 hours to ensure the return meets our safety and sanitation standards.
Package and Ship
Once approved, securely pack the unused items in their original box and use the provided prepaid shipping label to send them back to our warehouse.
Refund Processing
After we receive and inspect the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing